This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, join our programs, or contact us. We are committed to respecting your privacy and keeping your information safe.
1. Information We Collect
We may collect the following types of information:
- Personal details you provide directly, such as your name, email address, phone number, and any information you submit through contact forms, consultation forms, or program registration.
- Health or lifestyle information you choose to share when enquiring about coaching services.
- Website usage data, such as pages visited, time spent on the site, and general analytics collected through cookies or similar tools.
- Payment information, if you purchase a service. Payments are processed securely through third‑party providers; we do not store your full payment details.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide coaching services
- Deliver personalised support and communication
- Improve our website and services
- Send updates, resources, or marketing emails (you can unsubscribe at any time)
- Maintain records for administrative and legal purposes
We only use your information for the purpose you provided it for, unless required by law.
3. How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, limited access, and trusted third‑party tools that meet industry standards.
4. Sharing Your Information
We do not sell or trade your personal information.
We may share information with:
- Service providers who help us operate the website or deliver coaching services (e.g., email platforms, payment processors)
- Legal authorities if required by law
These providers only receive the information necessary to perform their services.
5. Cookies and Analytics
Our website may use cookies or analytics tools to understand how visitors use the site. This helps us improve user experience. You can adjust your browser settings to refuse cookies if you prefer.
6. Your Rights
You can request to:
- Access the personal information we hold about you
- Correct or update your information
- Ask us to delete your information
- Opt out of marketing communications
To make a request, contact us using the details below.
7. Third Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact:
William Setiu
Email: info@teammana.com.au
Location: 4/1 Keller Crescent, Carrara, Gold Coast, QLD, Australia